back to home screenBond refund
Getting your bond refund
We want to make sure your bond refund process is as smooth as possible. If you’ve already converted to an online bond and have an Australian bank account, you’re all set.
If not, don’t worry—just follow the steps below to ensure everything is in order before you depart.
1.
Convert to an online bond
If your bond wasn’t converted to an online account and you don’t have a NSW Fair Trading (RBO) account set up yet, make sure to organise this before you leave. Without this, we won’t be able to process your bond refund.
2.
Keep your Australian bank account open
An Australian bank account is required to open the online bond account and receive your bond refund. Please make sure this account remains open until the refund is received, as the RBO are unable to process international transfers.
If you don’t have an Australian bank account yet, opening one is free and can be done at any branch – click here to learn more.
3.
Set up your bond account with the RBO
You should have received an automated email with a link to set up your bond account. Remember, the link will expire in 3 days, so be sure to complete the setup as soon as possible.
4.
Timing for refund
Your bond refund will be processed within 14 days after your contract end date to the Australian bank account provided to NSW Fair Trading. If you have outstanding fees, such as cleaning, rent, lockout etc, we will let you know and they will be deducted from your bond refund.
If you have any questions or need assistance, feel free to visit the front desk—we’re here to help!
