back to home screenInspection and cleaning
Getting your room ready for departure
As you prepare to leave, our goal is to ensure a smooth and hassle-free check-out process. Here, you’ll find all the information you need about what to expect during your departure inspection, how to prepare your room, and what happens if any issues arise.
Upon your departure, our team will conduct a final inspection of your apartment. If you wish to be present during the inspection, please contact the front desk to make arrangements. Your presence is optional, but it can be a good opportunity to address any concerns on the spot.
Preparing for inspection
- Remove personal belongings from your room and communal living areas (including linen, refrigerated food, kitchenware, and rubbish).
- Follow our cleaning guide and give your room a thorough clean to ensure it’s ready for the next resident. Please note that charges will apply if the apartment doesn’t meet the required standard.
- Alternatively, opt for Iglu to complete the cleaning for you (see below for charges).
What we assess
- The following areas will be inspected: bedroom, bathroom, hallway, kitchen, and allocated shelving and fridge spaces in the communal area of share apartments. View our cleaning checklist for more details.
- We evaluate the cleanliness of your apartment compared to the original condition report.
- Any damage which was not recorded may be charged to your account.
Cleaning fees
Cleaning is a key part of the departure process to ensure our apartments are ready for the next resident. Your two options for cleaning are:
1. Clean your apartment yourself
If you choose to clean your apartment, a joint departure inspection is required to address any cleanliness concerns. Contact the front desk to book an inspection before your departure.
Make sure to follow our cleaning guide to avoid additional cleaning charges.
2. Iglu arranges professional cleaning
If you don’t arrange a joint inspection, Iglu will organise professional cleaning and the following charges will apply:
| Space | Standard | Medium | Heavy |
|---|---|---|---|
| Full studio | $191 | $251 | $341 |
| Share Bedroom and Bathroom | $117 | $157 | $217 |
| Studio Kitchen only | $74 | $94 | $124 |
| Studio or Share Bedroom | $50 | $70 | $100 |
| Studio or Share Bathroom | $67 | $87 | $117 |
*An additional $10 is charged for removal of any rubbish left behind, up to 72 litres (XL green rubbish bag)
Cleaning Guide
If you’re cleaning your own apartment, we’ve put together a handy guide so you don’t miss a spot! Following the cleaning checklist will ensure your room meets the Iglu standard and helps you avoid any additional cleaning fees.
Some things that are often missed by residents:
Feel free to reach out to the front desk if you have any questions. We’re here to help make your departure as smooth as possible!
