Support
We’re always available to help
From a simple chat with our team, to more serious concerns about your safety and wellbeing, you can find the support you need here.
Need to contact the team?
You can come and chat to us at the front desk during office hours or contact the on-duty Resident Leader after-hours on 0497 224 232.
Your wellbeing and safety
Our commitment to a safe and respectful community
We want you all to feel safe, respected and supported from the moment you move in.
We encourage you to always reach out if you ever have concerns as we have clear support steps in place. You can approach any Iglu team member directly, speak to someone confidentially through the Sonder app or raise your concern here.
24/7 support with Sonder
While you live at Iglu, you have free access to Sonder- a comprehensive wellbeing support service. The Sonder app provides 24/7 access to confidential safety, medical, mental health, and wellbeing support.
Learn more and activate your account.
Our Wellbeing Hub also includes a range of external support services tailored to a variety of needs.
Technology & Connectivity
If you’re having issues with the Wi-Fi, you can head to our Tech Support section to get it sorted out.